Terms And Conditions
INFORMATION
- All patients are required to provide contact details; including address, telephone and email in order to secure an appointment.
- All clients will complete a Medical history form at or before their first appointment, this is necessary to inform the consultation and treatment planning process.
- All information will be treated as confidential and protected in accordance with Data Protection legislation
- Patient information will not be shared with third parties without written permissions and you will not receive unsolicited information from us.
- You may choose to remove yourself from our mailing list at any time, by unsubscribing.
New Patient – Telephone & Virtual Consultation
Whilst telephone consultations are discouraged, we acknowledge some circumstances when this service may be helpful; particularly for our patients who will be travelling long distance. New patients, seeking advice from a practitioner in a telephone or video call discussion, require a diary appointment of 15 minutes. Patients must called at the time agreed.
Appointments
- Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.
- When diaries are particularly busy, we may take a nominal deposit, of (£50) refundable on attendance, to mitigate missed appointments.
- If you do not attend a booked appointment, and fail to advise us in advance, a £50 non-refundable booking fee will be charged to make another appointment.
- Please do NOT attend the clinic for an appointment if you are unwell or are showing symptoms of Covid. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
- Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, additional treatment or ‘top up’ may not be provided once the review period of 2-3 weeks has passed.
- New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not provided on the first visit.
Children
We do not treat children. Some treatments can be carried out on young adults under the age of 18 such as skin treatments with consent from a parent of guardian.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment room.
Children
We do not treat children. Some treatments can be carried out on young adults under the age of 18 such as skin treatments with consent from a parent of guardian.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment room.
Children
We do not treat children. Some treatments can be carried out on young adults under the age of 18 such as skin treatments with consent from a parent of guardian.
Please do not bring children to the clinic unless they are old enough to be left unsupervised.
Children will not be allowed to accompany you into the treatment room.
Feedback
Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via the clinic website, our social media platforms or via the Save Face website.
Complaints
If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.
BOOK A CONSULTATION
During a consultation we can chat about the different results I have helped my patients achieve. What concerns you have, how they make you feel and how you would like to feel about what you see in the mirror.
We can perform an in depth analysis of your face using the fabulous Observ520 machine. This machine will analyse your face under different lights, we can see what’s really going on under the surface.
We can chat about all the treatments and products that I’d recommend. Together we can create a bespoke treatment plan and skincare regime to suit you.